Frequently Asked Questions

Q : What is Manual Therapy?

A : Manual therapy is the skilled manipulation of joints and soft tissues to treat musculoskeletal pain and disability. Advanced techniques of joint mobilization and manipulation, soft tissue mobilization, and specific localized massage are specifically combined in order to relieve pain, reduce stress, mobilize joints, improve range of motion, and normalize posture and alignment.


Q : What conditions benefit from manual therapy?

A : There are countless conditions that benefit from manual therapy, including: arthritis, asthma, back pain, balance disorders, chronic fatigue syndrome, fibromyalgia, headaches and migraines, multiple sclerosis, myofascial pain syndrome, neck & shoulder dysfunctions, Parkinson’s disease, pelvic pain, postural issues, repetitive motion and strain injuries, range of motion (ROM) restrictions, scars, stress, sports injuries, and vertigo.


Q : What can I expect at my first appointment?

A : Plan to arrive 15 minutes early in order to fill out any paperwork that may not have been filled out online. When you schedule your first appointment, you will receive an email request to fill out your intake forms – just follow the instructions. This process is all online and helps us cut down on paperwork, protect your privacy, and do our part to reduce waste. (We do have printable New Patient forms available, but prefer to keep everything digital when possible.)

Wear comfortable, loose-fitting clothing so your practitioner is better able to evaluate your needs. Your practitioner will take the time to discuss your health history, your current health, and your wellness goals. We will work with you to determine the best modalities for your treatment. Don’t worry! You should not feel pressure to explain your entire existence in a five-minute interview. Wellness is an ongoing process. We will get to know each other throughout each session and from one session to another. We travel your path with you!


Q : What should I wear to an appointment?

A : The focus of your treatment should dictate your attire (for example, no tight sleeves if you need shoulder work). Loose, comfortable fitting clothing is always appropriate. Your therapist will provide draping if you need to remove any clothing. If you have any questions, ask your therapist. Your comfort is our priority.


Q : What is Integrative Medicine?

A : The Center for Complementary and Alternative Medicine at the National Institute of Health defines integrative medicine as the combination of mainstream medical treatments with Complementary and Alternative Medicine. Complementary and alternative therapies include: Traditional Chinese Medicine (TCM), Ayurveda, Manual Therapies (massage, chiropractic therapy, osteopathy), mind-body interventions, and energy therapies.

“Integrative Medicine is the practice of medicine that reaffirms the importance of the relationship between practitioner and patient, focuses on the whole person, is informed by evidence, and makes use of all appropriate therapeutic approaches, healthcare professionals, and disciplines to achieve optimal health and healing.” – The Consortium of Academic Health Centers for Integrative Medicine


Q : Do you accept same-day appointments?

A : Yes. If we have availability in the schedule, we will do our best to accommodate you!


Q : Do you accept insurance?

A : We do not accept insurance, but a superbill will be provided upon request.

HOW TO OBTAIN A SUPERBILL
In order to request a superbill, you will first need to provide us with a referral from your physician along with your diagnosis codes. Your insurance company will need this information to process your reimbursement request. Once you have a superbill from us, you may submit it directly to your insurance company for reimbursement.

NOTE: Many insurance companies still do not cover manual and massage therapy modalities if they are not performed by a physical therapist. We suggest that you contact your insurance company ahead of time and ask them if they cover the following CPT codes when they are performed by a manual therapist or massage therapist:

97140 - Manual Therapy
97112 - Neuromuscular Therapy


Q : What payment methods do you accept?

A : We accept cash, checks (from returning clients only), and credit cards. Payment is due at the time of service.


Q : What if I need to cancel an appointment?

A : 24-hour advance notice is required when canceling an appointment. If you are unable to provide 24 hours advance notice, you will be charged for the full amount of that appointment which will be due before your next appointment. In our desire to be effective and fair to all of our clients, we have a clear policy for cancellations, no-shows, and late arrivals. We suggest that you familiarize yourself with our full cancellation policy in order to avoid having to pay for a session you missed!


Q : I have a mild cold, but I feel fine! Can I still come to my appointment?

A : NO. In this case, sharing is NOT caring! If you are sick or contagious, please reschedule your appointment for another time. For the wellness of all of our clients, we must decline treatment to anyone who arrives to a session sick. Arriving to a session sick will be treated as a no-show and the client will be charged for that appointment. We ask that you please respect this rule for our most fragile clients.

Don’t see your question?

Feel free to contact us!